Frequently Asked Questions

We accept the following payment methods: Visa, Mastercard, American Express, PayPal, and Afterpay. All payments will be securely handled by Shopify.

We have a size guide for product and guidelines for how to measure your bust, waist, and hip. We highly recommend you reference our Size Guide before placing an order since product sizes are various.

We always suggest hand washing your lingerie. But we understand that machine wash is convenient.  When washing bras in a washing machine, you need to remember to wash on gentle cold water, making sure you’ve hooked your bra together, and always use a mesh lingerie bag to protect your bras from harm, and the same goes for your panty.

Once you've placed your order, you are going to receive an Order Confirmation email, which will contain your order number. Orders are typically processed within 2-3 business days (Weekends and  Holidays are excluded). You will also receive a second email with a tracking number once your order has been shipped. 

Any back-ordered or canceled items will be included in a separate email. If you did not receive an Order Confirmation Email, please contact us at mismuse2019@gmail.com.

Once your package has been shipped, you will receive an email confirmation with a tracking number for your item(s), click on the tracking link to check the status. You will also find your order details and tracking information within your account. Please note it can take up to 2-3 days for tracking updates to appear. If you have any questions, contact us at mismuse2019@gmail.com.

We try our best to avoid this by double-checking every package before ship, but if it does happen to you (our apologies) contact us within 14 days of receipt at mismuse2019@gmail.com. We will resolve this for you as soon as possible. 

We try our best to avoid this by double-checking every package before shipping. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

Once an order has been placed, we are not able to make any changes. But you can request to cancel your order in order to place a new order with any changes you need. 

To request a cancellation of your order, please contact us at  mismuse2019@gmail.com ASAP with your order number in the email. We will attempt to help you cancel your order before it ships, however, once
your order shipped we cannot cancel it at that time.

We suggest that you wait for a couple of days as we find that sometimes packages may accidentally be scanned as “Delivered” while the pages are still being delivered. If you have not received your order after that, please contact us ASAP.


*Please note: If a package has been delivered to the correct shipping address that was on the order. We are not responsible for those lost or stolen packages.

Please refer to the Refund and Return Policy for more information.

We currently deliver exclusively to the Australian.

Australia orders will be shipped via Australia Post & FedEx. 

Average transit times to the Australia from our domestic warehouse: 2-5 Business days. Average transit times to the Australia from our international warehouse: 5 - 20 Business days. Average transit times to International: 10 - 20 Business days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company. Please refer to Shipping Policy for more information.

Due to the unpredictable nature of international shipping, our third-party shipping carriers may experience challenges. As a result, you might experience a delay in receiving your order. We apologize for any inconvenience this may cause.
Unfortunately, these delays are beyond our control, but we will do our best to expedite the process with our carriers.

You can always track your package using the link provided in your shipping confirmation email. If you did not receive an Order Confirmation Email, please contact us at mismuse2019@gmail.com.

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at mismuse2019@gmail.com

Please email us at mismuse2019@gmail.com